Need Help? Frequently Asked Questions
(Select a question to see the answer.)
The most likely cause of this is an outdated browser cache. Try this:
1. Sign off and close the browser entirely.
2. Relaunch the browser, but don’t sign in yet.
3. Clear your browser cache.
- Chrome: Ctrl + Shift + Del
- Microsoft Edge: Ctrl + Shift + Del
- Firefox: Ctrl + Shift + Del
- Safari: Command + Option + E
4. Just to be safe, open a new Incognito/InPrivate window (this should ignore anything in your browser cache).
- Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
5. Sign in and try again:
Courses have several lessons. Each lesson will have a video. Some lessons will have worksheets, quizzes, questionnaires, and audio.
Once you purchase a course you will be able to login to access your courses or memberships. Once you are logged in click on the course and click the Start Lesson button or click on the first lesson in the sidebar.
In each lesson watch the video and click the Complete Lesson button under the video to move on to the next lesson. Continue the process until to the end of the course.
No. You may use the material for your own use. It is not licensed for group presentation or commercial resale. This material is for the use of individual registered users only, and may not be copied or shared with with anyone else. Your continued use of the site signifies your agreement to these terms.
Yes. After you enroll, you’ll have full access to the course unit, and you may repeat it at any time. If you’ve been inactive for one year, your user id will be deactivated for security purposes, but we will reactivate at your request.
At the end of each lesson is an outline of the course, with the completed lessons checked. You may revisit any completed lesson by selecting it, or you may go on to the next (unchecked) lesson.
Every course will be different. Typically courses will have a set time. You will have access for whatever the course timeframe is. Some courses offer levels that extend the timeframe of access to your courses. Each course will have a specific description outlining what you will get with your purchase.
Not usually. Most of the units and lessons have prerequisites that must be completed before you can move on to another one. For example most course lesson series assume no previous knowledge, and introduces topics in a specific progression. Understanding a topic requires that you also understand the prerequisite topics, which have been covered in previous units or lessons.
If you do not see your question answered on this page, feel free to ask it here and we will get you an answer right away.